Privacy Policy:

Kidneyneeds.com is a unit of Medanya Noble Health Needs PVT Limited (will be known as MNHN Pvt Ltd in this privacy notice). We collect your data from our website and mobile applications. This is an important document addressing your privacy while using our services either on the website or application. We take the privacy of your information seriously. Please read the Privacy document carefully before you start to use the Website/application. By using the Website/application, you accept and agree to be bound and abide by this and the Terms of Use. If you do not want to agree to these Terms of Use, you must not access or use the Website.

Contents of the Privacy Policy:

This Privacy policy document will have subsections on user consent, the purpose of collecting the data/information about you, sharing of collected information, security of the data, our contact details and grievance reporting information.

Before providing the privacy details, please read the definition of terms  used in this Privacy policy.

User

The person who accesses us through our stores/pharmacies, website or mobile application. i.e. you

Kidneyneeds.com

Kidneyneeds.com is the website which also has a mobile application through which Medanya Noble Health Needs PVT limited (also called MNHN Pvt Ltd) runs the business with its registered address “Khutani, Bhimtal, Nainital, Uttarakhand, India-263136 ”

Data

The information about you includes sensitive personal and non-personal information, collected either directly or indirectly in combination with other information when you visit our website and/or mobile application or service stores.

Cookies

These are very small files placed on your device by our website or mobile application whenever you use full or certain features of our website or mobile application. These cookies generally allow a website or mobile application to remember your purchases, actions or preference for a certain period.

Partners

Partners are the selected third parties with whom we make agreements for services which we provide (which may also include our MNHN Pvt Ltd-related entities). 

Service Providers

Service providers are those who provide our services to you, usually through our direct partners or through other commercial agencies with whom we make written agreements. For any specific purpose, we disclose your information from your data to provide our service

Privacy Policy:

1. User Consent:

1.1. You agree to be bound by this Privacy policy and Terms of Use when you access our  Website/Application and whenever you submit any information to our stores, and our online platform www.kidneyneeds.com, or use products and services offered by the Website/App and stores. 

1.2. You must ensure to provide us with correct and up-to-date personal information. This will allow us to contact You for further correspondence concerning your order on our website. We shall not take responsibility for any inaccurate information provided to us. This incorrect information may affect your overall shopping experience on our Website/Application.

1.3. If you wish to update, change, modify or remove any of the information, at any time, at www.kidneyneeds.com, you may do so by clicking the “My Profile” tab, and then review/change your sensitive personal information as you want it to be. However, you may not change your User name.

1.4. While we provide our services to you, we may need to send certain communications routinely to you such as SMS, OTP, email, etc. We prefer to communicate with our Users via email but other communication portals may also be used, as may be deemed necessary, You agree to receive our phone calls, SMS & WhatsApp, related to your orders/requests on www.kidneyneeds.com and MNHN Pvt Ltd.

1.5. We may periodically send emails and newsletters about new products, special offers or other information, which You may find it interesting and beneficial as well. If You do not wish to receive promotional information from us, You can, at any time, choose to opt out of receiving www.kidneyneeds.com. We have included an unsubscribe option in our email/e-newsletters. If you wish to unsubscribe from our e-newsletters or email, you can follow the directions included in the e-newsletter or the mail.

1.6. As a continuous updation of our services in future at www.kidneyneeds.com, we may request other optional information from you to customise the Website/Application to deliver personalised service to our Users.

2. Data Collection

2.1. Data  collection source

Kidneyneeds.com / MHNH Pvt Ltd collects data for various purposes set out in this Privacy Notice. We collect information only when you visit our online platform or stores. As a new User, the data will be collected when you register/create an account, place your order, or upload your medical prescription at www.kidneyneeds.com. If you visit as an existing customer, when you update your profile information and while using our diet and health records subdomain of the online platform. Information is also collected when you participate in refer programmes while contacting us through the website or while writing the review, feedback or testimonials. The information collected may be directly given by you or automatically derived through cookies and other technologies. All these data will be used to make our services better and to improvise our existing services.

2.2. Category-wise data collection details are given below.

2.2.1. Contact information: 

a)  First Name

b)  Last name

c)  User ID

d)  email address

e)  Address (Billing/shipping)

f)  Country

g)  State

h)  District

i)  Town/village

j)  Phone number

k)  The password is chosen by the user

2.2.2. Health-related information 

a)  Your medical / health history

b)  health  status

c)  Treatment details

d)  Medications  prescribed by a Medical Practitioner,

e)  Dosage  details such as frequency of dosage, duration of treatment

f)  Details of alternative medication

g)  medicines ordered by you through the Platform

h)  laboratory testing details such as tests ordered, results, frequently done tests, preferred labs and any other information inferred therefrom.

2.2.3. Personal details: 

a)  Age

b)  Gender

c)  date of birth

d)  Marital status

e)  Nationality

f)  Any other personal information provided in responses to surveys or questionnaires.

2.2.4. Transaction information:

a)  Preferences

b)  Mode

c)  Payment Method

d)  Transactions 

e)  Transaction date

f) Transaction history 

2.2.5. Technical details:

a)  Website   

b)  Device and mobile app usage

c)  Internet Protocol (IP) address

d)  Information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. (All this information will assist us in improving our services and help us analyse Customers' trends and preferences)

e)  Other similar information is collected via cookies and similar technologies.

2.3.  Service information: 

a)  Your account membership number

b)  Registration

c)  Payment information

2.4. Reviews & Feedback:

Your reviews, feedback, testimonials and opinions about our products, programmes and services. 

3. Where do we use your data?

www.kidneyneeds.com will retain user information only to the extent it is necessary to provide its services to the Users. The information collected from you may be used for various business and regulatory purposes including but not limited to the following:

3.1. To carry out our obligations arising from any contract entered into between You and us

3.2. To register the User on the Website

3.3. To provide products and/or services and communicate with You about products and/or services offered by us

3.4. To process the User’s orders/requests and provision of services by the www.kidneyneeds.com or its affiliates or other third-party service providers (including the provision of safe services)

3.5. To enable kidneyneeds.com and Partners or third parties which have the business of contractual dealings with us to offer their products and/or services and communicate with you about such products and/or services

3.6. To complete transactions with Users effectively and the process of billing for the products/ services provided

3.7. To provide You with offers on commercial products and/or services, personalized services

3.8. To operate, evaluate and improve our business, website and mobile application

3.9. To improve User experience on our website and mobile application and to ensure that the Website content is effectively presented to the Users

3.10. To provide privileges and benefits to you, marketing and promotional campaigns based on your profile by understanding the user or customer behaviour, preferences, patterns and trends and other characteristics

3.11. To provide target advertisements to the User and enhance your shopping experience and bring You access to membership  programs, rewards and offers across our website

3.12. To improvise our  Services, features and functionality of the Website

3.13. To do research and development using the data we get from you and also by conducting user surveys

3.14. To deal with requests, enquiries, questions, feedback, claims, complaints or disputes and other customer care-related activities including those arising out of the Users’ request of the Services, all other general administrative and business purposes, and to communicate with you

3.15. To do internal research, analysis and develop intellectual technical data or property from the website traffics, the number of visitors, their preferences and the transactional details and may sell or otherwise transfer such data (non-personally identifiable information) to third parties or affiliates

3.16. To communicate any changes in our services or this Privacy Policy or the Terms of Use to the Users

3.17. To Investigate, enforce, resolve disputes and apply our Terms of Use and Privacy Policy, either ourselves or through third-party service providers

3.18. In case of any contests/competitions/activities conducted by www.kidneyneeds.com / MNHN Pvt Ltd in which the User participates, the User Information may be used for additional services/prize fulfilment or other similar offerings; also in connection with membership programs owned and operated by us or by our different third party units or affiliates

3.19. To verify the identity of users and to perform checks to prevent and protect against fraud, illegal activity, harm, financial loss and other legal or information security risks

3.20. To serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law

3.21. Some, few or all of the above data may be required by us from time to time to provide information relating to our services/products or other new ventures we do with kidneyneeds.com/MNHN Pvt Ltd. We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information

3.22. Wherever required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

4. With whom do we share our data?

  We may share your Data with:

4.1. Partners:  We may make available to you our services, products, or applications provided by Partners for use on or through our partners or through a website or mobile application. we engage third parties and trusted online payment service partners to perform payment processing and authorisation services (for UPI, net banking or credit/debit card validation). Such Partners will be required to respect the security of your Data and to treat it by this privacy policy and applicable law. Through your use of and its services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.

4.2. Service Providers: kidneyneeds.com or other units of MNHN Pvt Ltd may share your Data with Service Providers. Based on our services, accordingly, we may share your Data with our service providers.  Examples include storing and analyzing data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.

4.3. Parent company and its associates: We may also share your Data with our parent company MNHN Pvt Limited and it's unit kidneyneeds.com as is relevant for commercial purposes and to facilitate the operation of our business. Your data may be shared with other units of MNHN Pvt Limited and other participating entities for purposes of enrolment, offering you products, services and benefits on our consumer forum. Accordingly, we may share your Data with our Partners and Service Providers and as a part of this unification, your account information across several units of MNHN Pvt Ltd may be merged, to offer You a single login for a better customer experience.

4.4. MNHN Pvt Ltd Protection: Protecting MNHN Pvt Ltd and kidneyneeds.com: we may release data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect MNHN Pvt Ltd against harm or financial loss when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing the personal information of users for commercial purposes in violation of this Privacy Notice.

4.5. Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, User/Customer information is typically one of the transferred business assets. Your Data (including about membership programs) may be transferred as part of such transaction. Any Data that we receive from a third party under such transactions will be processed by this Privacy Notice and applicable law.   You acknowledge that such transfers may occur and that any acquirer of www.kidneyneeds.com may continue to process your personal information as outlined in this Privacy Policy. 

4.6. Other Third Parties: When you authorize a third-party website (like the third-party pharmacies and laboratory websites), to interact directly with our website or mobile application to provide or receive data about you. In that case, we might receive such data used by that third-party website to identify your account with that website. These Service Providers will be required to only process data by express instructions and as necessary to perform services for purposes outlined in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data. 

(Please note that the other units of MNHN Pvt Ltd, service providers/ Partners may have privacy practices that differ from each other and MNHN Pvt Ltd. The use of your Data will be governed by their privacy statements when you provide Data on their websites.)

5. Data Accessibility, Security and Retention   

5.1. Your personally identifiable information can be accessed only on a need-to-know basis by certain www.kidneyneeds.com employees and third-party/service providers employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

5.2. We store your Data on secure servers and will use technical and organisational measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address or via the contact number provided.

5.3. MNHN Pvt Ltd and www.kidneyneeds.com retain data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Actual retention periods may vary significantly as per the needs of different data types and purposes. Even if we delete your Data, including on account of the exercise of your right, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

6. Third-Party Advertisements:
Third-party links are the links to third-party advertisements, third-party websites or any third-party electronic communication services that may be provided on the Website/Applications which are operated by third parties and are not controlled by, or affiliated to, or associated with www.kidneyneeds.com  unless expressly specified on the Website. If you access any such Third-Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third-Party Links.

7. Your Rights and Choices

All the information provided to www.kidneyneeds.com by a User, including any sensitive personal data or information, is voluntary with your consent. The Data we hold about you must be accurate and current. Please keep us informed if your information changes during the period for which we hold it. When we process Data about you,  as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of MNHN Pvt Ltd and kidneyneeds.com as described in this Privacy Notice.

The following are the Rights of a User regarding your sensitive personal information:

• The User has the right to access, review, modify, correct and delete the Personal information at any time. The User may exercise these rights by clicking the My Profile in the Website/App. However, if the User updates his/ her information, www.kidneyneeds.com may keep a copy of the originally provided information in its archives.
• The user has the right to withdraw consent, however, please note that the withdrawal of consent will not be retroactive.

In the event of an inadvertent submission of personal information by User to www.kidneyneeds.com / MNHN Pvt Ltd before reading the Privacy Policy and Terms of Use, and such User does not agree with how such information is collected, stored or used, then such User can ask www.kidneyneeds.com, by sending an email containing the rectification required, can request for information whether www.kidneyneeds.com is keeping personal information about such User, and every User is also entitled to require www.kidneyneeds.com to delete and destroy all such information relating to such User (but not other Users) in its possession. All the above-mentioned rights can be availed from the website itself or you can exercise them by submitting a request in the contact us section.

8. Right of kidneyneeds.com and MNHN Pvt Ltd

In case the User does not provide his/ her information or consent for the usage of personal information or subsequently withdraws his/ her consent for the usage of the personal information so collected, www.kidneyneeds.com  reserves the right to discontinue the services for which the said information was sought.

9. App permissions:

We may ask for the following app permissions while on boarding, to avail of our services and optimize your experience with us for you:

A. Pincode:

It is recommended to set the Pincode of your location so that you can know the availability of services at that location

B. Current Location

Settings the location sharing as “Always” as it helps us to show you location-specific data like the availability of products. This can be changed by you this anytime.

C. SMS

To support automatic OTP confirmation, so that you don't have to enter the authentication code manually. This helps us to send you payment-related SMS by our payment partner or through the bank with which we have a business account. This will also help us to send specific product details/advertisements to you by us.

D.  Camera

To allow you to take a photo of prescriptions & directly upload it to the app.

E. Media/Photos/Files/Documents

Media access permission is required to store and retrieve your uploads such as prescription uploads on your device.

F. Access Wifi State

This helps us to optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations with our doctors if required either by you or us.

G. Record Audio

To enable video consultations with doctors if required

H. Bluetooth

Bluetooth is used to redirect to Bluetooth headset during video and audio consultations.

10. Severability Or Salvatorius 

If any court or competent authority finds that any provision of a part or whole of provision of this Privacy Notice is invalid, illegal or unenforceable violating the fundamental rights of the Indian constitution, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

11. Changes To This Privacy Notice

Our  online platform www.kidneyneeds.com and MHNH Pvt Ltd may update or change this privacy policy at any time based on the requirement for our business with or without prior information or advanced notice.  Best efforts will be taken to inform the changes by sending messages, and periodic e-mail reminders of our notices and conditions unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. We urge you to review it regularly and encourage you to review this Privacy Notice frequently to be informed of how well your information or Data are protected.

It Is assumed that If a user uses the online platform website/applications, such users provide his / her consent to the changed Privacy Policy.

12. How To Contact Us

You may contact us for your questions and information about this Privacy policy, Service Providers, Partners and our other units with whom we may share your Data in compliance with this Privacy Notice and applicable law. To request access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by emailing us at support@kidneyneeds.com.   We will respond to your request within 30 days. You may also contact our customer service by calling +91-9111 60 61 62.

13. Grievance Officer and reporting of Grievance

For all Grievances or reporting the mishappening, or displeasure with our service, please contact our grievance officer. Please find the details below.

       i.     Name: Ms Neelam Mani

     ii.     Email:  kidneyneedsindia@gmail.com

    iii.     Phone: +91-7535918062

     iv.     Timing: On all Monday to Friday between 10 am and 5 pm except public holidays.

14.  Maintain Confidentiality of Your Prescription:

We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information and take the care required to protect the confidentiality.

15. Miscellaneous:

A. Our online platform www.kidneyneeds.com does not exercise control over the sites displayed as search results or links from within its services. These other sites may place their cookies or other files on the User's computer, collect data or solicit Personal Information from the User, for which www.kidneyneeds.com is not responsible or liable.

B. Accordingly, www.kidneyneeds.com does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does www.kidneyneeds.com guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. www.kidneyneeds.com encourages the User to read the privacy policies of that website.

C. www.kidneyneeds.com shall not be responsible in any manner for the authenticity of the Personal Information or Sensitive Personal Data or Information supplied by the User to www.kidneyneeds.com. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or www.kidneyneeds.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, www.kidneyneeds.com has the right to suspend or terminate such account at its sole discretion.

D.www.kidneyneeds.com shall not be responsible for any breach of security or for any actions of any third parties that receive Users' Personal Information or events that are beyond the reasonable control of www.kidneyneeds.com including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

E. The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall immediately notify www.kidneyneeds.com of any actual or suspected unauthorized use of the User's account or password.

 F. Age & Minors: Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian. www.kidneyneeds.com / MNHN Pvt Ltd is not responsible for the purchases/transactions which happen through the account of an User in the Website / Applications.